Product description

Collection: MISCANTO

Type: chenille

Composition: 100% PES

Weight: 430 g/m² ± 5%

Width: 145 cm ± 2 cm

Abrasion resistance: 70,000 cycles

Light fastness: 5

Color fastness to rubbing: 4-5 Dry // 5 Wet

Pilling resistance: 4-5

Flame retardant: YES

Products made from Imo Miscanto:

  • Mevy Upholstered Bed with Storage
Returns

You have 30 days* from the date of receipt to return the product. To properly return a product, you must send an email to hello@pillovely.com with the subject line "RETURN #(order number)". The package is returned at the customer's expense to the address: Kościelna 17A, 34-123 Chocznia, Poland.

How to properly make a return?

1. Disassemble the product - if you assembled it, carefully disassemble it, preferably to the same state in which you received it.
2. Pack securely - use the original packaging or similar. Remember that the product must be well protected. If it is damaged, we will not be able to refund your money.
3. Take a photo - before shipping, take a photo of the packaged product and attach it to the return form.
4. Fill out the form.
5. Send back the product - within 30 days of submitting the return form to us. Arrange transport and send the package to the address: Kościelna 17A, 34-123 Chocznia, Poland.

When will I receive my refund?

As soon as the shipment reaches our warehouse and passes verification, we will issue a refund within 14 days of receipt.

* Personalized products are not returnable.

Official distributor

PILLOVELY.COM SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Kościelna 17A, 34-123 Chocznia, Poland
Contact:hello@pillovely.com

FAQ

Need help? Check out our list of FAQs for more information.

Questions about this product

What is the most durable upholstery fabric?

The most durable upholstery fabrics include tightly woven fabrics, synthetic chenilles, new-generation velours and microfibre. Thanks to their strong structure, they resist abrasion, stretching and everyday damage. Their practicality is further enhanced by special coatings that help protect the fabric from stains, dirt and pet hair. A Martindale test result of over 50,000 cycles is also a sign of a high-quality fabric.

What are the 3 types of upholstery fabric?

The most commonly used upholstery materials include woven fabrics with a distinct texture, soft velours and chenilles with a thick, plush surface.

What is the best upholstery fabric for a sofa?

Modern velour with a water-repellent coating is a practical choice for a sofa. The fabric is soft, durable and easy to keep clean, and its tight structure stops pet hair from working its way in and reduces the risk of snagging.

What is the most fashionable upholstery fabric?

Fashionable interiors increasingly feature bouclé fabrics with a looped texture, elegant velour and velvet, and retro-inspired corduroy. Fabrics with a distinctive, three-dimensional texture and in warm, natural colours are particularly popular.

Which is better, chenille or velour?

Velour stands out for its elegant look, smooth texture and subtle sheen, although it shows touch marks easily. Chenille, on the other hand, has a soft, plush surface that hides signs of everyday use well and gives a room a cosy feel. Velour works better in more luxurious interiors, while chenille suits places where comfort and practicality matter most.

What is the abrasion resistance of upholstery fabrics?

Abrasion resistance shows how long an upholstery fabric withstands friction and everyday use. It is measured with the Martindale test, in which the fabric is rubbed repeatedly under a set pressure. The higher the number of cycles, the stronger the fabric and the longer the upholstery will last.

What kind of material is chenille?

Chenille is a durable, pleasant-to-the-touch fabric with a soft, plush surface. Its characteristic texture comes from fuzzy yarns that give the material a subtle sheen and an elegant look.

What fabric weight is right for a sofa?

Sofa fabric should weigh around 300–500 g/m², which gives it adequate thickness and durability. Weight alone does not determine how long a fabric will last, however, so it is also worth considering a tight weave and abrasion resistance.

Orders and customer service

Can I consult my choice before placing an order?

Yes. If you are debating between models, fabrics, colours, sizes, or configurations, please contact our team. We will help you go through the key issues and ensure that the chosen piece of furniture will meet your needs.

Can you prepare a visualization of the furniture in my interior?

Yes. We can prepare a visualization of a selected piece of furniture in your interior. Just send us a photo of the room, its dimensions, and indicate the model, color, and fabric you are interested in. This will make it easier for you to assess the proportions of the furniture and its fit into the overall arrangement.

What if I'm unsure about the color or fabric?

You can order free fabric samples and check the material in your own home. A sample allows you to see the actual shade, texture, and how the fabric looks in daylight and artificial light. You can typically order up to 5 different samples.

Can I buy furniture on installments?

Yes. At Pillovely, you can take advantage of the option to purchase furniture online in installments. Available financing options will appear during checkout, allowing you to choose the solution best suited to your budget.

Can I order furniture delivery and assembly?

At the moment, carry-in and assembly (Pillovely Service) is available for deliveries within Poland only. Outside Poland, we deliver your furniture to the address given in your order – see our shipping policy for details. If you have any questions, our team will be happy to help.

What should I do if I need help after placing an order?

Our team remains at your disposal even after purchase. If you have questions about your order, fulfillment, delivery, or product, you can contact Customer Service at: 604 833 422. We will help you check the status of your case and advise on further steps.

What if I notice a defect or damage after receiving the furniture?

If you notice a defect, damage or other irregularity, you can submit a complaint to our team. It is helpful to have your order number, a description of the situation, and photos showing the problem ready. Based on this information, we will be able to efficiently verify your submission and propose a further solution.

Can I return the product I ordered?

In specific cases, it is possible to return a product in accordance with the store's current rules and regulations regarding distance selling. Personalized products are not returnable. Before making a purchase, it is advisable to familiarize yourself with the current return policy.

How do I know if the furniture will fit in the apartment?

Before purchasing, check not only the dimensions of the furniture itself but also the width of doors, corridors, stairwells, and elevators. If you're unsure, you can send us photos and dimensions of the space: we'll help assess if the chosen model will be suitable.

I still have concerns about placing an order – can someone help me?

Of course. You don't have to make decisions on your own. You can contact our Customer Service Office: 733 701 733 or directly Ms. Oliwia at: 604 833 422. We will help you choose a product, fabric, configuration, check delivery options, payment or visualization, and answer your questions before finalizing your purchase.

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