Product description

Collection: Casablanca

Type: knitwear

Composition: 100% PES

Weight: 310 g/m² ± 5 %

Width: 142 ± 3 cm

Abrasion resistance: ≥ 45,000 cycles

Fireproof: YES

Fluid resistance: YES

Pet friendly: YES

Products made of Casablanca fabric:

  • Continental Bed with Container Lasy
Returns

You have 30 days* from the date of receipt to return the product. To properly return a product, you must send an email to hello@pillovely.com with the subject line "RETURN #(order number)". The package is returned at the customer's expense to the address: Kościelna 17A, 34-123 Chocznia, Poland.

How to properly make a return?

1. Disassemble the product - if you assembled it, carefully disassemble it, preferably to the same state in which you received it.
2. Pack securely - use the original packaging or similar. Remember that the product must be well protected. If it is damaged, we will not be able to refund your money.
3. Take a photo - before shipping, take a photo of the packaged product and attach it to the return form.
4. Fill out the form.
5. Send back the product - within 30 days of submitting the return form to us. Arrange transport and send the package to the address: Kościelna 17A, 34-123 Chocznia, Poland.

When will I receive my refund?

As soon as the shipment reaches our warehouse and passes verification, we will issue a refund within 14 days of receipt.

* Personalized products are not returnable.

Official distributor

PILLOVELY.COM SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Kościelna 17A, 34-123 Chocznia, Poland
Contact:hello@pillovely.com

FAQ

Need help? Check out our list of FAQs for more information.

Questions about this product

What kind of fabric is Casablanca?

Casablanca is a soft velvet fabric with a subtle sheen and a pleasant texture. It stands up well to everyday use, is easy to clean and stops liquids from soaking in quickly. It is a practical choice for homes with pets too.

What is the most durable upholstery fabric?

The most hard-wearing upholstery fabrics include dense woven fabrics and technical velours made from synthetic fibres. Their durability is increased by high abrasion resistance, a compact structure and additional properties such as water repellency or easy cleaning. Fabrics achieving over 45,000–50,000 Martindale cycles work well under heavy use.

What is the best fabric for a sofa?

A densely woven fabric is a good choice for a sofa, combining durability with easy care. Soft velours, chenilles and corduroys are also popular, differing in texture, appearance and resistance to everyday use.

What are the most fashionable upholstery fabrics?

Today’s most fashionable upholstery fabrics are dominated by materials with a distinctive texture, such as bouclé, velour, chenille and corduroy. Bouclé stands out for its looped texture, velour for its subtle sheen, chenille for its softness and corduroy for its characteristic ribs. All of them suit cosy, modern interiors.

What is the best upholstery?

Popular upholstery materials include synthetic fabrics, velours and plushes, and genuine leather. Polyester and polyamide stand out for their durability and easy care, velours offer softness and an elegant look, and genuine leather is hard-wearing, although it needs regular conditioning.

What are the best upholstery coverings?

Popular upholstery materials are synthetic fabrics, velours, plushes and genuine leather. Polyester and polyamide stand out for their strength, velours for their softness and elegant look, and genuine leather for its durability, although it requires regular care.

What is the abrasion resistance of upholstery fabrics?

A fabric’s abrasion resistance is tested with the Martindale test, which measures the number of rubbing cycles until the material is damaged. The higher the result, the more durable the upholstery. Fabrics above 40,000 cycles work well under heavy use, while lower values suit less heavily used furniture.

What does the label “100 PES fabric” mean?

The label 100% PES means the material is made entirely of polyester. Such a fabric is durable, crease-resistant and quick-drying, but it may be less breathable and prone to static.

Orders and customer service

Can I consult my choice before placing an order?

Yes. If you are debating between models, fabrics, colours, sizes, or configurations, please contact our team. We will help you go through the key issues and ensure that the chosen piece of furniture will meet your needs.

Can you prepare a visualization of the furniture in my interior?

Yes. We can prepare a visualization of a selected piece of furniture in your interior. Just send us a photo of the room, its dimensions, and indicate the model, color, and fabric you are interested in. This will make it easier for you to assess the proportions of the furniture and its fit into the overall arrangement.

What if I'm unsure about the color or fabric?

You can order free fabric samples and check the material in your own home. A sample allows you to see the actual shade, texture, and how the fabric looks in daylight and artificial light. You can typically order up to 5 different samples.

Can I buy furniture on installments?

Yes. At Pillovely, you can take advantage of the option to purchase furniture online in installments. Available financing options will appear during checkout, allowing you to choose the solution best suited to your budget.

Can I order furniture delivery and assembly?

At the moment, carry-in and assembly (Pillovely Service) is available for deliveries within Poland only. Outside Poland, we deliver your furniture to the address given in your order – see our shipping policy for details. If you have any questions, our team will be happy to help.

What should I do if I need help after placing an order?

Our team remains at your disposal even after purchase. If you have questions about your order, fulfillment, delivery, or product, you can contact Customer Service at: 604 833 422. We will help you check the status of your case and advise on further steps.

What if I notice a defect or damage after receiving the furniture?

If you notice a defect, damage or other irregularity, you can submit a complaint to our team. It is helpful to have your order number, a description of the situation, and photos showing the problem ready. Based on this information, we will be able to efficiently verify your submission and propose a further solution.

Can I return the product I ordered?

In specific cases, it is possible to return a product in accordance with the store's current rules and regulations regarding distance selling. Personalized products are not returnable. Before making a purchase, it is advisable to familiarize yourself with the current return policy.

How do I know if the furniture will fit in the apartment?

Before purchasing, check not only the dimensions of the furniture itself but also the width of doors, corridors, stairwells, and elevators. If you're unsure, you can send us photos and dimensions of the space: we'll help assess if the chosen model will be suitable.

I still have concerns about placing an order – can someone help me?

Of course. You don't have to make decisions on your own. You can contact our Customer Service Office: 733 701 733 or directly Ms. Oliwia at: 604 833 422. We will help you choose a product, fabric, configuration, check delivery options, payment or visualization, and answer your questions before finalizing your purchase.

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