Product description

Collection: Casablanca

Type: knitwear

Composition: 100% PES

Weight: 310 g/m² ± 5 %

Width: 142 ± 3 cm

Abrasion resistance: ≥ 45,000 cycles

Fireproof: YES

Fluid resistance: YES

Pet friendly: YES

Products made of Casablanca fabric:

  • Continental Bed with Container Lasy
Returns

You have 30 days* from the date of receipt to return the product. To properly return a product, you must send an email to hello@pillovely.com with the subject line "RETURN #(order number)". The package is returned at the customer's expense to the address: Kościelna 17A, 34-123 Chocznia, Poland.

How to properly make a return?

1. Disassemble the product - if you assembled it, carefully disassemble it, preferably to the same state in which you received it.
2. Pack securely - use the original packaging or similar. Remember that the product must be well protected. If it is damaged, we will not be able to refund your money.
3. Take a photo - before shipping, take a photo of the packaged product and attach it to the return form.
4. Fill out the form.
5. Send back the product - within 30 days of submitting the return form to us. Arrange transport and send the package to the address: Kościelna 17A, 34-123 Chocznia, Poland.

When will I receive my refund?

As soon as the shipment reaches our warehouse and passes verification, we will issue a refund within 14 days of receipt.

* Personalized products are not returnable.

Official distributor

PILLOVELY.COM SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Kościelna 17A, 34-123 Chocznia, Poland
Contact:hello@pillovely.com

FAQ

Need help? Check out our list of FAQs for more information.

Questions about this product

What kind of fabric is Casablanca?

Casablanca is a soft velvet fabric with a delicate, short pile. Its surface reflects light slightly, giving the material an elegant, subtly lustrous look.

What is the most durable upholstery fabric?

Tightly woven fabrics and velours made from synthetic fibres stand out for their durability. A dense weave and good abrasion resistance make these materials suitable for heavy use. Water-repellent and easy-clean properties can be an additional advantage.

What types of upholstery fabric are there?

The most popular upholstery options include velour, woven fabrics, chenille, jacquard, microfibre, bouclé and faux leather. Each of these materials differs in texture, durability and care, which makes it easy to match the fabric to the style of the furniture and how intensively it will be used.

What material makes the best sofas?

Tightly woven synthetic fabrics and velours with a water-repellent finish are well suited to upholstering a sofa. They stand up well to frequent use, are easier to care for and help stop liquids from quickly soaking into the fabric.

What are the most fashionable upholstery fabrics?

Today’s most fashionable upholstery fabrics are bouclé, velour, velvet, chenille and corduroy. Their soft, distinctive texture makes furniture look cosier and more modern.

What should I look for when buying a sofa?

When choosing a sofa, match its size to the room and allow for the space needed when it is unfolded. Comfort, filling and proper support also matter. If you have children or pets, go for durable, easy-to-clean upholstery.

What are the names of upholstery fabrics?

Popular upholstery materials include woven fabrics, velours, chenilles, bouclé, corduroy, microfibre, jacquard and faux leather. They differ in texture, durability and appearance, so it is worth choosing them to suit the character of the furniture and how intensively it will be used.

What is a fashionable sofa colour for the living room?

Current trends are dominated by sofas in beiges, sandy tones, greige and light greys. Sage green, terracotta, navy and burgundy are also popular. Neutral shades calm a room, while deeper colours add character.

Orders and customer service

Can I consult my choice before placing an order?

Yes. If you are debating between models, fabrics, colours, sizes, or configurations, please contact our team. We will help you go through the key issues and ensure that the chosen piece of furniture will meet your needs.

Can you prepare a visualization of the furniture in my interior?

Yes. We can prepare a visualization of a selected piece of furniture in your interior. Just send us a photo of the room, its dimensions, and indicate the model, color, and fabric you are interested in. This will make it easier for you to assess the proportions of the furniture and its fit into the overall arrangement.

What if I'm unsure about the color or fabric?

You can order free fabric samples and check the material in your own home. A sample allows you to see the actual shade, texture, and how the fabric looks in daylight and artificial light. You can typically order up to 5 different samples.

Can I buy furniture on installments?

Yes. At Pillovely, you can take advantage of the option to purchase furniture online in installments. Available financing options will appear during checkout, allowing you to choose the solution best suited to your budget.

Can I order furniture delivery and assembly?

At the moment, carry-in and assembly (Pillovely Service) is available for deliveries within Poland only. Outside Poland, we deliver your furniture to the address given in your order – see our shipping policy for details. If you have any questions, our team will be happy to help.

What should I do if I need help after placing an order?

Our team remains at your disposal even after purchase. If you have questions about your order, fulfillment, delivery, or product, you can contact Customer Service at: 604 833 422. We will help you check the status of your case and advise on further steps.

What if I notice a defect or damage after receiving the furniture?

If you notice a defect, damage or other irregularity, you can submit a complaint to our team. It is helpful to have your order number, a description of the situation, and photos showing the problem ready. Based on this information, we will be able to efficiently verify your submission and propose a further solution.

Can I return the product I ordered?

In specific cases, it is possible to return a product in accordance with the store's current rules and regulations regarding distance selling. Personalized products are not returnable. Before making a purchase, it is advisable to familiarize yourself with the current return policy.

How do I know if the furniture will fit in the apartment?

Before purchasing, check not only the dimensions of the furniture itself but also the width of doors, corridors, stairwells, and elevators. If you're unsure, you can send us photos and dimensions of the space: we'll help assess if the chosen model will be suitable.

I still have concerns about placing an order – can someone help me?

Of course. You don't have to make decisions on your own. You can contact our Customer Service Office: 733 701 733 or directly Ms. Oliwia at: 604 833 422. We will help you choose a product, fabric, configuration, check delivery options, payment or visualization, and answer your questions before finalizing your purchase.

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