Additional services

Yes, Pillovely accepts product returns. Customers have 30 days from receiving their delivery to do so.

Yes, Pillovely provides after-sales support. Customers can get help with complaints, returns, transit damage, missing items or products not in line with the contract. The optional room-of-choice delivery and furniture assembly service is currently available in Poland only. The shop also offers advice as well as e-mail and phone contact via the “Contact and help” page.

Yes, Pillovely issues VAT invoices for both business and private purchases. Invoice details should be provided when placing the order.

In its Polish store, Pillovely offers regular and returning customers a loyalty programme and regular promotions. These include extra discounts, free fabric samples, an ambassador programme, seasonal sales, free delivery when certain conditions are met, and deferred payments or 0% instalments (in Poland).

Pillovely offers additional services that make shopping and matching furniture to your interior easier. These include room-of-choice delivery and assembly through Pillovely Service (currently available in Poland only), free fabric samples and, in the Polish store, online instalment payments and a loyalty and ambassador programme where you can earn discounts.

Yes, Pillovely offers express delivery on selected products. A dedicated category lists in-stock furniture that can reach customers within Poland in no more than 7 days.

You can change or cancel your order before dispatch processing begins. It is best to contact customer service as soon as possible after placing the order.

Yes, Pillovely also caters to businesses, hotels and content creators. The brand helps furnish commercial spaces, including hotel and spa venues, and also makes its showroom in Wadowice, Poland, available for small events, business meetings, podcasts, photo shoots and video recordings.

The lead time depends on the chosen product and its availability. We always provide current updates on lead times, so you know exactly what stage your order is at. If you need a quick turnaround, please also check the Express Delivery tab.

If the order has not yet been submitted for processing, please contact us as soon as possible. We will check if it is still possible to make changes.

Yes. We can make sofas, corner sofas, and upholstered beds in any fabric available in our offer. This allows you to match the color and texture of the material to your interior. Please note that furniture made in personalized fabric is not returnable.

It's worth checking the marking and drawing of the specific model. If you're unsure which side to choose, send us a photo or a simple room plan, and we'll help you select the right variant.

No. The sleeping function and bedding container depend on the specific model. All available features can be found in the description of the selected product.

It is worth choosing a material that is easy to clean, resistant to abrasion, and everyday use. For pet owners, fabrics that minimize fur embedment and snags will also work well.

Yes. We invite you to our showroom at Adama Mickiewicza 27 in Wadowice. There, you can see selected models, check their comfort, and compare available fabrics and colors.

Yes. At every stage, we inform the client about the most important issues related to order fulfillment, including the current lead time, status, and planned delivery. If any changes occur, we also communicate them on an ongoing basis.

This depends on the product's construction. Sofas, corner sofas, beds, and other furniture may be delivered in several parts that need to be assembled on-site.

Yes. Pillovely sells and delivers to 11 markets. The possibility and cost of transport depend on the product and the destination country. If you want to order furniture abroad, please contact us and we will check the available delivery options.