Specification

Dimensions

Height:
approx. 20 cm
Available sizes: 80×200, 90×200, 100×200, 120×200, 140×200, 160×200, 180×200, 200×200 cm

Firmness

Mattress firmness: H3
Firmness level: medium-firm
Construction: double-sided

Core

Core type: pocket springs
Firmness zones: 7

Comfort layers

Side 1: 3 cm thermoelastic Visco foam
Side 2: 3 cm latex

Cover

Cover type: Summer/Winter, removable, quilted
Weight: 350–400 g/m²
Washable: yes
Washing temperature: 40 °C

Properties

Hypoallergenic: yes
Antifungal: yes
Breathable: yes
Ventilation: climate-regulating wadding
Double-sided: yes
Different firmness zones: yes

Please note!

The colour and texture of the materials may vary slightly from the images shown depending on screen settings, lighting conditions and production batch.

Product description

Clouds Pocket Mattress – Comfort Tailored to Your Body

Clouds is a double-sided, 7-zone pocket spring mattress that, thanks to individually working pocket springs, responds perfectly to body pressure. Softer zones around the hips and shoulders, and firmer zones in the lumbar region, help maintain a natural spine alignment, regardless of sleep position. Individual "pocket" springs eliminate the wave effect, ensuring a restful sleep even for partners of different weights.

Double-sided functionality – summer & winter

On one side of the mattress, there's 3 cm of Visco memory foam, which softens and molds to specific points with body heat, reducing pressure and improving blood circulation—an ideal choice for cooler nights. The other side is 3 cm of high-resilience latex with natural ventilation: it wicks away moisture and provides a pleasant cooling sensation in summer, and wraps you in elastic support in winter.

Freshness and hygiene thanks to the SUMMER/WINTER cover

The quilted cover with an L-shaped zipper (washable at 40°C) facilitates hygiene. The winter side is lined with sheep's wool, which absorbs sweat and stabilizes body temperature, while the summer side, covered with 100% cotton, ensures breathability on hot nights. Air-conditioning fiber (ovata) further promotes air circulation within the insert.

Universal, medium hardness

Clouds is a medium-firm mattress (H3)—a happy medium between softness and firm support. This firmness will work well for most users, from side sleepers to back sleepers.

Returns

You have 30 days* from the date of receipt to return the product. To properly return a product, you must send an email to hello@pillovely.com with the subject line "RETURN #(order number)". The package is returned at the customer's expense to the address: Kościelna 17A, 34-123 Chocznia, Poland.

How to properly make a return?

1. Disassemble the product - if you assembled it, carefully disassemble it, preferably to the same state in which you received it.
2. Pack securely - use the original packaging or similar. Remember that the product must be well protected. If it is damaged, we will not be able to refund your money.
3. Take a photo - before shipping, take a photo of the packaged product and attach it to the return form.
4. Fill out the form.
5. Send back the product - within 30 days of submitting the return form to us. Arrange transport and send the package to the address: Kościelna 17A, 34-123 Chocznia, Poland.

When will I receive my refund?

As soon as the shipment reaches our warehouse and passes verification, we will issue a refund within 14 days of receipt.

* Personalized products are not returnable.

Official distributor

PILLOVELY.COM SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Kościelna 17A, 34-123 Chocznia, Poland
Contact:hello@pillovely.com

FAQ

Need help? Check out our list of FAQs for more information.

Questions about this product

How tall is the Clouds mattress?

The Clouds mattress is approximately 20 cm tall. Together with its double-sided design, this height makes it suitable for most standard bed frames and storage beds.

What sizes is the Clouds mattress available in?

The Clouds mattress is available in widths from 80 to 200 cm: 80, 90, 100, 120, 140, 160, 180 and 200 cm, each 200 cm long.

How firm is the Clouds mattress?

The Clouds mattress is medium-firm (H3), a balance between softness and firm support. This firmness suits most sleepers, from side sleepers to back sleepers.

Is the Clouds mattress double-sided?

Yes, the Clouds mattress is double-sided. One side has 3 cm of Visco memory foam that moulds to the body with warmth, and the other side has 3 cm of high-resilience latex with natural ventilation.

What kind of springs does the Clouds mattress have?

The Clouds mattress has a pocket-spring core divided into 7 firmness zones. Softer zones at the shoulders and hips and firmer zones in the lumbar area help keep the spine aligned in any sleeping position.

Can the cover of the Clouds mattress be washed?

Yes, the quilted summer/winter cover of the Clouds mattress is removable and washable at 40°C. It has an L-shaped zip and a weight of 350 to 400 g/m².

What is the summer and winter side of the Clouds mattress?

The winter side of the Clouds cover is lined with sheep's wool, which absorbs sweat and stabilises body temperature. The summer side is covered with 100% cotton for good breathability on hot nights.

Is the Clouds mattress good for allergy sufferers?

Yes, the Clouds mattress is hypoallergenic, antifungal and breathable. A climate-regulating fibre layer supports air circulation inside the mattress.

Orders and customer service

Can I consult my choice before placing an order?

Yes. If you are debating between models, fabrics, colours, sizes, or configurations, please contact our team. We will help you go through the key issues and ensure that the chosen piece of furniture will meet your needs.

Can you prepare a visualization of the furniture in my interior?

Yes. We can prepare a visualization of a selected piece of furniture in your interior. Just send us a photo of the room, its dimensions, and indicate the model, color, and fabric you are interested in. This will make it easier for you to assess the proportions of the furniture and its fit into the overall arrangement.

What if I'm unsure about the color or fabric?

You can order free fabric samples and check the material in your own home. A sample allows you to see the actual shade, texture, and how the fabric looks in daylight and artificial light. You can typically order up to 5 different samples.

Can I buy furniture on installments?

Yes. At Pillovely, you can take advantage of the option to purchase furniture online in installments. Available financing options will appear during checkout, allowing you to choose the solution best suited to your budget.

Can I order furniture delivery and assembly?

At the moment, carry-in and assembly (Pillovely Service) is available for deliveries within Poland only. Outside Poland, we deliver your furniture to the address given in your order – see our shipping policy for details. If you have any questions, our team will be happy to help.

What should I do if I need help after placing an order?

Our team remains at your disposal even after purchase. If you have questions about your order, fulfillment, delivery, or product, you can contact Customer Service at: 604 833 422. We will help you check the status of your case and advise on further steps.

What if I notice a defect or damage after receiving the furniture?

If you notice a defect, damage or other irregularity, you can submit a complaint to our team. It is helpful to have your order number, a description of the situation, and photos showing the problem ready. Based on this information, we will be able to efficiently verify your submission and propose a further solution.

Can I return the product I ordered?

In specific cases, it is possible to return a product in accordance with the store's current rules and regulations regarding distance selling. Personalized products are not returnable. Before making a purchase, it is advisable to familiarize yourself with the current return policy.

How do I know if the furniture will fit in the apartment?

Before purchasing, check not only the dimensions of the furniture itself but also the width of doors, corridors, stairwells, and elevators. If you're unsure, you can send us photos and dimensions of the space: we'll help assess if the chosen model will be suitable.

I still have concerns about placing an order – can someone help me?

Of course. You don't have to make decisions on your own. You can contact our Customer Service Office: 733 701 733 or directly Ms. Oliwia at: 604 833 422. We will help you choose a product, fabric, configuration, check delivery options, payment or visualization, and answer your questions before finalizing your purchase.

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